We strive to provide excellent service and are always delighted to receive positive feedback from our customers.
Please use our contact form if you would like to send us your comments.
A few of our Customer's words:
Dear James, Mark and all at Wiltshire Caravans. Mick and I would like to thank you all for the care and attention you gave us the day we collected our new caravan! then of course we spent two supremely warm and comfortable nights in our new "pride and joy"... We will now arrange as many trips away as we can fit in, and of course will be as "proud as punch"to show off our new holiday home!
We would also like to thank you for the towing cover which is now in place, and you told us that the Buccaneer would attract attention on site? and you were proved right especially on the Welwyn Garden City site where we spent our second night!
Once again a big thank you to you all, and we wouldn't hesitate to recommend Wiltshire Caravans for courteous and professional attention, first class all of you!
Grateful thanks, Wendy and Mick (Secker)
The service provided by Wiltshire Caravans was exemplary from our first enquiry to our first night in our new Bucanneer Commodore. James Hibbs friendly manner, efficiency and excellent communication throughout made the parting of our money a stress free experience and we shall certainly take our caravan back for it's annual services from our home in Hampshire
Mr & Mrs Orchard - ,
Dear James Just want to say thank you very much for the fantastic service you and your team gave us on our new Buccaneer Commodore even following a few teething problems you sent Chris your Workshop Manager out to the campsite which you put us up on within a few hours to fix our problems good handover would definitely recommend your company. Kind regards Mick and Tracey Pearson
Mr & Mrs Pearson - ,
: Thank you to Ollie,James and all the team.you went above and beyond to get us the right caravan.we would highly recommend Wiltshire caravans. Thanks Ollie.
Mr & Mrs Myers - ,
I collected our new New Buccaneer Cruiser on 8 March 2018 and must say how very pleased we are with our van and its presentation. A few extras we had asked for were all dealt with very professionally indeed. I don't lose sight of our "tin tents" being hand built and not built by computers like the motor industry but the difference in the build quality alone is instantly noticeable, as would be expected. Having commissioned our new van at home as we could not take up Wiltshire Caravans kind offer of a free night habitation check locally to them, everything was fine and after reloading arrived here in very wet Cornwall last week. The van is lovely, warm and very comfortable. Having dealt with Wiltshire Caravans we cannot fault their sincerity and attention to customer care and detail. Their handover was the very best I have experienced in 36 years of caravan ownership and I cannot recommend James, Mark and Sian highly enough. I think James and his team have got it right and are a must visit if you are in the market for a caravan. Thank you team, look forward to seeing you for our first service. Barry & Chrissy Gough – Hampshire. March 2018
Mr and Mrs Gough - ,
: What a pleasure to find a company that truly cares about customer service, from our first meeting with James at the Nec back in 2017 and then visiting their showroom which has all models you could want to see, we finally settled on a cruiser buccaneer and we had handover early in April, From deciding to buy were never ever put under pressure to make a decision or offered all the old gimmicks to make us purchase. Handover was very simple and pain free and Jamie could not have been more helpful, well done, I would highly recommend this company, good old fashioned service from nice people regards Phil Eades
Mr & Mrs Eades - ,
: I came in today with a problem with my tow bar. Just to say your staff sorted out our problem quickly and professionally. Your staff were most helpful, and went above and beyond...thank you so much Adam garnish
Adam Garnish - ,
The guys and girls here at Wiltshire caravans are amazing We’ve just bought our second van from Mark & Jamie , the service received is second to none Excellent handover of the new van by Olly , Sian and Emma in the shop are great to deal with , nothing is too much trouble The site has excellent storage facilities All in all a great ambassador for Eldiss caravans Adam , stacey , holly , Hermione and Riley the dog
The Coles - ,
: What can we say, We have bought two caravans from James & Ollie in the last two months after returning to caravanning. We cannot compliment both James & Ollie enough for the shear professionalism and courtisy that they project. The girls in the office were marvelous to us whenever we booked in. We have had 9 caravans over the years, but we have to admit that Wiltshire Caravans have shown to outshine other dealers we have been involved with. Carol and I would like to thank you all for everything that you have done for us. I have no hesitation in recommending you to friends in the future. Keep up the excellent service you provide. Mike & Carol Shaw
Mr and Mrs Shaw - ,
Hi everyone at Wiltshire Caravans, Thank you for your help in choosing the right caravan for us. There was no pressure from you to make a decision, in fact having made our choice and paid our deposit we had to say the caravan was too heavy for us to tow, there was no huffing and puffing, you gave us back the money and helped us choose a more suitable one. We had a really good deal with lots of added extras. A big thank you to you all, we would recommend you to anyone wishing to buy a caravan, in fact some friends recommended you to us. We now look forward to our first venture out. Thanks and best wishes John & Jackie Bedford.
Mr and Mrs Bedford - ,
We bought an Elddis Avante 576 from Wiltshire caravans at the NEC show last October. We picked it up this weekend, and had a 2 night stay at a local Brokerswood Country Park, at their cost, to test everything out.
We met James on the Elddis stand at the NEC show last year. We had looked at many caravans, but the Elddis stood out with a lovely interior finish, and plenty of practical family features. James seemed only interested in ensuring we were making the right decision, and that all our requirements were accommodated. We discussed a sensible price, along with a long list of bespoke requirements we wanted for our van. When we collected this weekend, nothing had been left out, and we are 100% happy with the van we have chosen.
We were welcomed on Friday when we arrived with our 'trade-in' Sprite Major 6 , and were given plenty of time to check everything over on the new van, and transfer our belongings. A thorough handover was given to us, with a great cup of Tea to boot. The list of extras we asked for included extra power sockets internally, and externally for awning use, an external BBQ point and extra TV and Freesat point. James also arranged to have our Ventura awning extended by Isabella as part of the deal.
Be aware when trading in a caravan that the dealer will do a damp check before accepting it. This is not a complaint at all, and we were expecting this. Our Sprite had some damp we were not aware of, and this meant we had to negotiate slightly on the unseen trade in price offered. James was very reasonable about this, and I was completely happy with the price difference we agreed.
Brokerswood Country Park were very welcoming, and this is a lovely little camp site, about 10-12 mins from Wiltshire Caravans. It was well worth staying there. We got an opportunity to test everything out, and also make sure the awning extension had gone to plan. Everything was fine. Thanks James and team! Shame we didn't have time to visit Longleat nearby. The camp site has playgrounds, a lake, and other activities going on. The facilities are in good order and clean. One comment to pass on... the water pressure in the ladies showers was poor.
As part of our testing, there was a little niggle with one of the TV points, but James arranged for one of his technicians to come out to the camp site on a Sunday morning to test and resolve. Sterling service! We are very much looking forward to using our new van this year, with plenty of trips already booked! If you are looking an Elddis caravan, look no further than Wiltshire Caravans. Despite them being in Wiltshire (oddly enough) and us being in East Sussex, we have not been disappointed with the level of service we received, and it was well worth the time invested in travelling there and back.
We met several other Wiltshire Caravan customers on the site, one of which has bought from them before. It was the level of service, and the lack of pressure that convinced them to buy again from them, which matched our impressions too.
Paul Stanyer - April, 2015