Wiltshire Caravans is committed to protecting the rights and freedoms of data subjects and safely and securely processing their data in accordance with all of our legal obligations.
Form for making a subject access request (compliant with the GDPR)
This is the privacy notice of Wiltshire Caravans. In this document, “we”, “our”, or “us” refer to Wiltshire Caravans.
The registered office is at; Wiltshire Caravans, 36 Headquarters Road, West Wilts Trading Estate, Westbury, Wiltshire, BA13 4JR.
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.
If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.
If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
When you create an account on any of our website, buy a product(s) or service(s) from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.
In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.
We may use it in order to:
1.1 verify your identity for security purposes
1.2 sell products to you
1.3 provide you with our services
1.4 provide you with suggestions and advice on products, services and how to obtain the most from using our website and other mediums of contacting you – letter, text, phone or email
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our products and services, you provide your consent to us to process information that may be personal information.
Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply or if you leave your contact details for a return call.
Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.
If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.
We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.
You may withdraw your consent at any time by instructing us by contacting Wiltshire Caravans Data Controller, Mark Pearce (Director), Wiltshire Caravans, 36 Headquarters Road, West Wilts Trading Estate, Westbury, Wiltshire, BA13 4JR. However, if you do so, you may not be able to use our website or our services further.
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.
For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
This may include your personal information.
Our website can hold reviews about the product or service you have purchased with a view to that information being read or used by other people these will be sent directly firstname.lastname@example.org
We do not specifically use this information except to allow it to be displayed on our website.
We do store it, and we reserve a right to use it in the future in any way we decide.
Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion we may agree to your request to delete your review with your personal information that you have posted. You can make a request by contacting Wiltshire Caravans, Data Controller, Mark Pearce on 01373 752100.
There is no payment taken through our website and will only be taken via other methods which are dealt with directly through Wiltshire Caravans – terms and conditions of these will be available from any of the Wiltshire Caravans.
When we receive a complaint, we record all the information you have given to us.
We use that information to resolve your complaint.
If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.
We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
This is information given to us by you in your capacity as an affiliate of us or as a business partner.
It allows us to recognise visitors that you have referred to us, and to credit to you commission due for such referrals. It also includes information that allows us to transfer commission to you.
The information is not used for any other purpose.
We undertake to preserve the confidentiality of the information and of the terms of our relationship.
We expect any affiliate or partner to agree to reciprocate this policy.
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved. Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely. Your web browser should allow you to delete any you choose and allow you to prevent or limit their use.
Cookies are used on this website for various purposes including. They identify how users interact with our website, find out which pages seem to hold people up, which pages are not used often, which pages take a long time to load, what pages users tend to visit and in what order. All of this helps us to refine and develop our website to try and make them more usable when a user visits us again in future. No cookies on this website capture a user’s name or other information that would identify the user personally. They merely identify a computer or other device. All information collected by cookies on this website is aggregated and therefore anonymous.
For more general information about cookies and how to disable them through your browser, you can visit allaboutcookies.org.
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.
No such information is personally identifiable to you.
To assist in combating fraud, we share information with credit reference agencies, so far as it relates to clients or customers who instruct their credit card issuer to cancel payment to us without having first provided an acceptable reason to us and given us the opportunity to refund their money.
Our website is hosted in UK and our data is retained within the UK.
We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.
Accordingly data obtained within the UK or any other country could be processed outside the European Union.
13.1 At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.
13.2 To obtain a copy of any information that is not provided on our website you may send us a request by contacting, Wiltshire Caravans Data Controller, Mark Pearce on 01373 752100.
13.3 After receiving the request, we will tell you when we expect to provide you with the information, and whether there is any fee applicable.
If you wish us to remove personally identifiable information from our website, you may contact our Data Controller, Mark Pearce (Director) on 01373 752100.
This may limit the service we can provide to you.
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
16.1 We do not sell products or provide services for purchase by children, nor do we market to children.
16.2 If you are under 18, you may use our website only with consent from a parent or guardian
17.2 If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
17.3 If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:
18.1 to provide you with the services you have requested;
18.2 to comply with other law, including for the period demanded by our tax authorities;
18.3 to support a claim or defence in court.
However, ultimately it is your choice as to whether you wish to use our website.
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.