We strive to provide excellent service and are always delighted to receive positive feedback from our customers.
Please use our contact form if you would like to send us your comments.
|We had our 3yr old Compass Rallye caravan serviced by you a couple of weeks ago & I would like to say how impressed we were with the attention to detail & professionalism by your service engineer Ash at drop off & collection of our caravan.|
We have been caravanner’s for about 25yrs & feel that the service we received from Wiltshire Caravans was excellent. Can you please ensure you pass on our thanks to Ash, the rest of the team & your management.
We came to you following major problems & very poor customer service at another caravan dealer last year & shall certainly be using you in the future & recommending your company.
Mr D Raney March 2019
Just some positive feedback on our visit to Wiltshire Caravans. Please pass this e-mail onto the boss, plus Chris and Simon (if appropriate). Many thanks.
Dear Sir, thank you for the hospitality provided over 28 to 29 August 18, when you repaired our caravan. Everybody on the site were helpful and assisted when they could. This was a very positive customer experience, without any fawning or over-fussing. Pleasant, friendly and knowledgeable, we almost felt like part of the family.
Chris and Simon had the most contact with us: they carried out the majority of the repairs and were our point of contact for the time we were with you. The guys were excellent in communicating with us, clear on actions to be taken/agreed, did the work effectively and cleaned up as they went. This customer based attitude is welcome and just what caravaners are looking for – a clear, no nonsense approach to the issues and a positive/professional manner of working.Mr & Mrs Haywood Sept 2018
I wanted to say a belated thank you to you and your amazing team. I bought the Baily’s Jive off you 6-8 weeks ago. I’m absolutely loving the caravan. It’s been amazing.
Just a special thank you to team members Ollie and Chris who have helped me get set. You should be proud as you have a great team.
I would definitely recommend Wiltshire Caravans as a trustworthy company. Great doing business with you.Sky Maia Sept 18
What can we say, We have bought two caravans from James & Ollie in the last two months after returning to caravanning. We cannot compliment both James & Ollie enough for the shear professionalism and courtesy that they project. The girls in the office were marvelous to us whenever we booked in.
We have had 9 caravans over the years, but we have to admit that Wiltshire Caravans have shown to outshine other dealers we have been involved with. Carol and I would like to thank you all for everything that you have done for us.
I have no hesitation in recommending you to friends in the future. Keep up the excellent service you provide.
Mike & Carol ShawMr and Mrs Shaw - July 2018
Hi everyone at Wiltshire Caravans, Thank you for your help in choosing the right caravan for us. There was no pressure from you to make a decision, in fact having made our choice and paid our deposit we had to say the caravan was too heavy for us to tow, there was no huffing and puffing, you gave us back the money and helped us choose a more suitable one. We had a really good deal with lots of added extras.
A big thank you to you all, we would recommend you to anyone wishing to buy a caravan, in fact some friends recommended you to us. We now look forward to our first venture out. Thanks and best wishes John & Jackie Bedford.Mr and Mrs Bedford - July 2018
Thank you for the excellent service we received when we picked up our new caravan. Ollie was brilliant and thanks too to James & Mark for making the purchase a pleasure. Also thanks to the sales team who organised the purchase of new awning. All in all a great experience from start to finish and you all continue to be obliging with any queries. Also we missed our original time slot to pick up caravan but still Ollie made time for us and ensured we were happy with everything. And thank you to the technical team who answered all questions with a smile.
A pleasure doing business.Mr and Mrs Norris - July 2018
I came in today with a problem with my tow bar. Just to say your staff sorted out our problem quickly and professionally. Your staff were most helpful, and went above and beyond…
Thank you so much.Adam Garnish - April 2018
What a pleasure to find a company that truly cares about customer service, from our first meeting with James at the Nec back in 2017 and then visiting their showroom which has all models you could want to see, we finally settled on a cruiser buccaneer and we had handover early in April.
From deciding to buy were never ever put under pressure to make a decision or offered all the old gimmicks to make us purchase. Handover was very simple and pain free and Jamie could not have been more helpful, well done, I would highly recommend this company, good old fashioned service from nice people.
Regards Phil EadesMr & Mrs Eades - April 2018
The guys and girls here at Wiltshire caravans are amazing. We’ve just bought our second van from Mark & Jamie, the service received is second to none Excellent handover of the new van by Olly, Sian and Emma in the shop are great to deal with, nothing is too much trouble.
The site has excellent storage facilities. All in all a great ambassador for Eldiss caravans Adam, Stacey, Holly, Hermione and Riley the Dog!The Coles - April 2018
I collected our new New Buccaneer Cruiser on 8 March 2018 and must say how very pleased we are with our van and its presentation. A few extras we had asked for were all dealt with very professionally indeed. I don’t lose sight of our “tin tents” being hand built and not built by computers like the motor industry but the difference in the build quality alone is instantly noticeable, as would be expected.
Having commissioned our new van at home as we could not take up Wiltshire Caravans kind offer of a free night habitation check locally to them, everything was fine and after reloading arrived here in very wet Cornwall last week. The van is lovely, warm and very comfortable. Having dealt with Wiltshire Caravans we cannot fault their sincerity and attention to customer care and detail.
Their handover was the very best I have experienced in 36 years of caravan ownership and I cannot recommend James, Mark and Sian highly enough. I think James and his team have got it right and are a must visit if you are in the market for a caravan. Thank you team, look forward to seeing you for our first service.
Barry & Chrissy Gough – HampshireMr and Mrs Gough - March 2018
Thank you to Ollie,James and all the team.you went above and beyond to get us the right caravan.we would highly recommend Wiltshire caravans.
ThanksOllie - January 2018
Just want to say thank you very much for the fantastic service you and your team gave us on our new Buccaneer Commodore even following a few teething problems you sent Chris your Workshop Manager out to the campsite which you put us up on within a few hours to fix our problems good handover would definitely recommend your company.
Kind regardsMr & Mrs Pearson - May 2017
The service provided by Wiltshire Caravans was exemplary from our first enquiry to our first night in our new Bucanneer Commodore. James Hibbs friendly manner, efficiency and excellent communication throughout made the parting of our money a stress free experience and we shall certainly take our caravan back for it’s annual services from our home in Hampshire.Mr & Mrs Orchard - March 2017
Just to say a big thank you to James, Mark and the rest of team at Wiltshire Caravans, for their professionalism, and informative and unpressurised sales approach. We purchased a 2014 Bailey Pegasus back in January 2016, trading in our 2005 Abbey Endeavour SL.
I had suspicions of a damp issue in the rear washroom of our Abbey, which was confirmed when James offered to come to our house to do a damp check, when a significant issue was detected. James and Mark reassured me that they could sell the Abbey through the trade, and after offering a very acceptable and reasonable adjusted trade in value, we exchanged, and picked up our Pegasus in early February.
The Pegasus has been a fantastic upgrade for the family.Mr Bowen - January 2017
We’d really like to thank James and the team for their professionalism in providing our new caravan for 2017 – an Affinity 554. Challenges were presented with the Christmas holidays, and the condition of our existing van suffered over the winter after we had agreed a PX value in the autumn. But James honoured the agreement with grace. Where delivery dates had be extended he kept us fully informed. So we now have a “spanking” new unit that we have already started enjoying, even in the very cold weather.Jim Longley - January 2017
Just a few word to say a big thank you to James, Mark and the boys behind the scenes. Our experience with Wiltshire Caravans has been very good. We recently traded in our Bailey caravan for a 2015 Lunar Clubman SB and all the requests for minor repairs were carried out prior to collection, just waiting now on some joining tape but this matter is in hand. We had a snag with the mover whilst on our one night stay, compliments of Wiltshire Caravans, but the boys came out straight away and sorted it,
Thanks! Very pleased with the van and very pleased with the service.
Many many thanks to all at Wiltshire Caravans
Martin & JaneMartin & Jane Galante - December 2016
If you want excellent customer service then look no further than Wiltshire caravans. We have no hesitation of recommending there dealership to all caravaneers old and new. David and Colette.Mr & Mrs Banyard - November 2016
Hi James and Mark and the rest of the team at Wiltshire Caravans
We would both like to compliment you all on your excellent service in not only the recent purchase of our Swift Conqueror 480 but also your after sales service. From start to finish you are a very professional company with an exceptional after sales service second to none and we would not hesitate to recommend Wiltshire Caravans to anybody contemplating the purchase of a new caravan whether it be new or pre-used to you.
Regards Richard & Julia BartlettMr & Mrs Bartlett - August 2016
Firstly I’d like to thank you for the extremely smooth handover of our Swift 514 and takeover of our new Avante 574, the service you provided was excellent.
On collection we were extremely pleased with our new van and after spending the weekend in it are even more enthusiastic, after 25 years of caravanning this is our 7th van and by far the best yet.Mr & Mrs Calf - August 2016
James, just wanted to say a huge thank you for the outstanding service and welcome you gave us during the purchase of our new caravan and part exchange of our old one. The whole transaction and experience was most enjoyable, and made very easy, thank you once again.
Steve and Jenny KettleMr & Mrs Kettle - July 2016
Thank you for the service received, the addons i.e. Starter pack, motor mover, BBQ/Electric point- these will be very useful in the near future!
The bottle of wine & hitch cover were an added bonus to- Thanks for those as it really helped demonstrate your commitment to us and excellent customer service! Not forgetting the electrics adaptor!- Much appreciated as we couldnt have gone anywhere without this! (A lesson learnt!).
Thank you for your effort in managing this transaction and bringing it all together smoothly! -Based on the service and support you’ve provided we would thoroughly recommend Wiltshire Caravans to others and look forward to using your establishment in the future!
Thomas MallinsonMr Mallinson - June 2016
Hi James. It was a pleasure to deal with you and your staff when viewing and collecting our van. My wife and I are very pleased with the elddis 462 that we purchased from you and would have no hesitation in recommending you to any of my rally friends. Great service and friendly staff.Mr & Mrs Naish - May 2016
We would like to say a big thank you to James, Mark 1 and Mark 2 for all their help when we purchased our new Elddis in February. We spent a lot of time with James at the showrooms and at the NEC last October, and were very impressed by his helpfulness, professionalism and patience.
Mark 2 gave us a detailed explanation of how the caravan worked before we went to Brokerswood caravan site for the night, which gave us a chance to get acquainted with our caravan. We cannot praise Wiltshire Caravans enough, and for us it is a local gem.Mr & Mrs James - March 2016
Good Afternoon Mark
Just to thank you for everything, your after sales service is the best we have ever received, even a new stereo! We are all really pleased with the van and looking forward to using it.Mrs Bailey - January 2016
Last year we purchased our new Elddis Shamal caravan from Jamie and to date have been very pleased with all aspects of it. As expected with a new caravan, there have been a couple of minor faults which have been dealt with immediately. The first was a leak on the water pump connection which was replaced and has been no problem since. Whilst away in Wareham last week, the battery charger stopped working leaving us with no lights, water or heating.
After making a call to Jamie, an engineer arrived on site within a very short period of time and identified it as the charger unit which he immediately replaced bringing this to a satisfactory conclusion and enabling us to carry on enjoying our holiday. A big thank you to all the staff at Wiltshire caravans whose excellent customer service is most appreciated. Our experience with all the staff at Wiltshire caravans means that we would have no hesitation in recommending them.Mr & Mrs Webster - November 2015
I can not sing the praises of this entire firm enough. I visited the shop with my daughter and family in August for them to purchase accessories for their folding camper. My wife decided to look around the new caravans and met Jamie who, without any pressure whatsoever, offered us an excellent part exchange deal on a new Xplore fixed bed 504 model against our 2009 Sterling Europa.
There were a couple of issues I was concerned about with the new van and these were resolved without fuss. Any queries I had were dealt with to my complete satisfaction no matter how trivial. A further issue arose when I had occasion to visit the underside of the van after purchase and on return from our first trip away. I admit I panicked when I discovered what looked like a crack in the floor pan. I was advised to take the van back to them to have it examined and photographed so they could contact Elddis.
On inspection by their own engineers it was identified that their was no reason for concern and the “crack” was polished out and over enthusiastic mastic at manufacture removed. I can only say that the whole experience of purchase and aftercare has been a pleasure. I will not go into detail of the deals that were made to my benefit at purchase as I would not want to tie their hands on future dealings with their customers but believe me you will probably end up with the best deal and definately the best customer care you could get anywhere. 10 out of 10 team. You all deserve it.
Kind regards Bryan and Coral Pickles.Mr & Mrs Pickles - November 2015
Message: we were complete newbies to caravanning, so took our time to checkout several retailers. we settled on wilts caravans who are a very friendly company. they gave good advice without any pressure sales pitch. we eventually purchased an elddis xplore 574 in may 2015 from them, which we are very happy with. the included free nights ‘get used to your caravan’ at a local site was a bonus. they also have a full servicing and after sales dept to sort out any problems. we have returned several times to purchase accessories, and would recommend Wiltshire caravans.Sue Thompson - October 2015
Feedback on recent purchase My wife and I appreciated the very friendly welcome we received, the straightforward negotiations and everyone’s helpfulness. We are very pleased with the overall quality of the service provided by Wiltshire Caravans and the support of all the staff we dealt with.
Nothing was too much trouble, matters were dealt with efficiently and the stay at Brokerswood was both helpful and enjoyable. The few, minor teething problems we have experienced with the new van have been dealt with quickly and efficiently. We are very satisfied customers and wish to express our appreciation.Mr & Mrs Stewert - August 2015
We just want to thank you for making us feel so welcome when we visited your showrooms yesterday to collect our new caravan.
Your guided tour of both outside and inside the van was most helpful and informative. The caravan mover is very easy to use and great fun. It made parking the van on our drive very easy. I think it is an advantage when it comes to aligning the wheel to fix the Al-Ko wheel clamp.
We had an uneventful trip home and there did not seem to be any difference in towing between the Elddis Affinity 550 and the Compass Corona 505.
Many thanks again
Jean and Doug CrowleyMr & Mrs Crowley - August 2015
I would have to say that Claire dealt with the problem brilliantly and kept us fully informed of what was happening at all time, meaning that a relatively minor problem was dealt with so as to cause as little hassle as possible.
No problems and thanks for making it painless for us. Great customer service.Mr Neil Russ - August 2015
My husband and I would like to say a big thank you to James and the staff at Wiltshire caravans for the service we received when we travelled 200 miles to collect our new Buccaneer. We did all the negotiations over the phone including the exchange of our awning. James arranged for the PDI to be completed quicker than normal due to me having to go into hospital the following week. The staff even stayed open a hour and half longer on the Friday night ensuring we was happy with everything. James booked us on to the the caravan park just down the road for a couple of nights to try the caravan out, this was most welcoming due to our long journey. We had a small fault on the washroom tap so he sent a member of
staff out to the caravan site on the Saturday morning to look at it and they have ordered us a new tap Overall We are really pleased with our Buccaneer and the customer service we received from James and his team, the journey down was
well worth it.Dianne Harper - July 2015
We would like to relate our experience with Wiltshire Caravans, Westbury, Wilts.
We had arrived at our CL outside Frome, Somerset and found that when the gas was turned on there was an obviously leak around the on-board regulator.
We decided to take our AutoTrail motorhome to Webbs at Warminster the following day, on route we phoned them only to be told that they were far too busy to help us. Instead we were given Wiltshire Caravans as an alternative and changed course for Westbury.
On arrival we were again informed that the workshop was fully booked. We explained our plight with the regulator and they agreed to have a look for us and sure enough it was confirmed that a replacement was required, fortunately they had one on stock. A very helpful Chris Fortune said, provided his boss agreed, that if we came back after the workshop had officially closed he would fit the new regulator and the mandatory gas checks.
We gratefully took Chris up on his offer and returned at 7pm. Chris fitted said regulator and completed the gas checks by 8.15 and we were on our way back to our CL in time for a late supper! Without this helpful service we would of been reliant upon a single electric hob for our time away.
Many thanks to Chris and Wiltshire Caravans.Mr & Mrs Brace - July 2015
Just a quick note to say a massive thanks to all at a Wiltshire caravans! We have just returned from brokers wood and have had a great time .
We were nervous about buying a caravan for this amount of money without seeing it, but you mark and mark junior have all been excellent even when their were minor problems they were sorted quickly and efficiently.
The caravan behaved perfectly onsite and towed really well,
Thank you again.David Scott - July 2015
We bought an Elddis Avante 576 from Wiltshire caravans at the NEC show last October. We picked it up this weekend, and had a 2 night stay at a local Brokerswood Country Park, at their cost, to test everything out.
We met James on the Elddis stand at the NEC show last year. We had looked at many caravans, but the Elddis stood out with a lovely interior finish, and plenty of practical family features. James seemed only interested in ensuring we were making the right decision, and that all our requirements were accommodated. We discussed a sensible price, along with a long list of bespoke requirements we wanted for our van. When we collected this weekend, nothing had been left out, and we are 100% happy with the van we have chosen.
We were welcomed on Friday when we arrived with our ‘trade-in’ Sprite Major 6 , and were given plenty of time to check everything over on the new van, and transfer our belongings. A thorough handover was given to us, with a great cup of Tea to boot. The list of extras we asked for included extra power sockets internally, and externally for awning use, an external BBQ point and extra TV and Freesat point. James also arranged to have our Ventura awning extended by Isabella as part of the deal.
Be aware when trading in a caravan that the dealer will do a damp check before accepting it. This is not a complaint at all, and we were expecting this. Our Sprite had some damp we were not aware of, and this meant we had to negotiate slightly on the unseen trade in price offered. James was very reasonable about this, and I was completely happy with the price difference we agreed.
Brokerswood Country Park were very welcoming, and this is a lovely little camp site, about 10-12 mins from Wiltshire Caravans. It was well worth staying there. We got an opportunity to test everything out, and also make sure the awning extension had gone to plan. Everything was fine. Thanks James and team! Shame we didn’t have time to visit Longleat nearby. The camp site has playgrounds, a lake, and other activities going on. The facilities are in good order and clean. One comment to pass on… the water pressure in the ladies showers was poor.
As part of our testing, there was a little niggle with one of the TV points, but James arranged for one of his technicians to come out to the camp site on a Sunday morning to test and resolve. Sterling service! We are very much looking forward to using our new van this year, with plenty of trips already booked! If you are looking an Elddis caravan, look no further than Wiltshire Caravans. Despite them being in Wiltshire (oddly enough) and us being in East Sussex, we have not been disappointed with the level of service we received, and it was well worth the time invested in travelling there and back.
We met several other Wiltshire Caravan customers on the site, one of which has bought from them before. It was the level of service, and the lack of pressure that convinced them to buy again from them, which matched our impressions too.Paul Stanyer - April 2015
You can get a good deal from most of the Caravan dealers, but with James and his team it is about you as a person and being treated with respect and what is offered with after sales in the long term. They were the only dealer outfit which didn’t try to pressure me.I have never been so pleased to spend so much money, at the NEC exhibition I purchased an Elddis Crusader Storm.Barry Lomax - March 2015
Many thanks to Jamie and the team at Wiltshire Caravans. Just got home from a weekend in our new caravan (2nd purchase from them) and we are very happy. Great customer service from these guys hence we are returning customers. Without this local business on our doorstep we would not have had 2 years of great caravanning memories so far. Highly recommend paying them a visit.R Gibbs - February 2015
We bought a 10 month old Affinity from this company and have found them extremely helpful. The service that we have had has been excellent. Nothing has been too much trouble and I have found the staff both courteous and friendly. From my experience of dealing with them I would thoroughly recommend this company.Paul Couzens - October 2014
As a newbie to caravanning about 12 months ago, I cannot praise Wiltshire Caravans enough for all the help and advice they have given us. Any minor problems with our used van were quickly resolved to full satisfaction. The shop is well stocked and even when we have compared items with internet prices, they are very competitive and often cheaper. Highly recommend.Amanda Parker - October 2014
Welcoming friendly staff. Plenty of vans to look at and they can also store and service your van. All in all a good all round experience and well worth a visit.Paul Rolfe - June 2014